We are here to meet the transportation needs of all our passengers. We provide assistance with boarding and departing the bus, special handling and transferring of luggage, and storage and retrieval of mobility devices and assistive aids. Let us know what we can do to accommodate you.


Help Us Serve You Better:

We can better assist you if you call us 48 hours in advance. Our Call Center Staff is available to work with you to make your travel experience as trouble-free as possible. Please provide our Call Center Staff with your specific assistance and/or travel needs. If you have hearing or vision loss, please let our Call Center Staff and drivers know so that we can provide appropriate assistance.

Our driver can better assist if you tell us what type of mobility device you have and how much it weighs. If you can climb steps and do not need a lift coach, we can more safely secure your scooter, wheelchair or walker in the luggage bay if we have details in advance.

Priority and Wheelchair Seating:

Hampton Jitney has designated Priority Seating at the front of its coaches for passengers needing assistance. If you need a priority seat, please advise our Call Center Staff when you book your trip. Other passengers sitting in these designated rows may be asked to move if someone with a disability requires these seats.

If a seat in the wheelchair area is occupied and a person with a wheelchair needs the space, we will ask that person to move so we can appropriately accommodate all our passengers.

Lift-Equipped Buses:

For line-run scheduled service you are not required to give us advance notice if a lift bus is needed. However, when utilizing the lift, seating capacity is reduced and there simply may not be enough available seats when the coach gets to your stop to accommodate your needs. So please, call at least 48 hours prior to departure and let our Call Center Staff know your needs when making your reservation.

When you call for lift-equipped service, please be prepared to give full details on your mobility device, if any, including type, dimensions and weight. For safety reasons, Call Center Staff may ask you if the combined weight of wheelchair and passenger is 600 pounds or less. Also advise us if you wish to transfer to a seat rather than traveling in your wheelchair or scooter.

Lift-equipped buses have two areas designated for wheelchairs. Once these areas are full, additional riders using scooters or wheelchairs can be accommodated only if they can transfer to a seat. Hampton Jitney assigns wheelchair seating on a first come, first serve basis at the time of taking reservations.

To be accommodated safely on the lift, the passenger and mobility device must have a combined weight of no more than 600 pounds. The mobility device must be a maximum of 30 inches wide and 48 inches long.

Storing and Handling Your Mobility Aids:

Smaller mobility aids such as canes or crutches may travel inside the bus in the overhead compartment or under your seat. If your aid will not fit safely in either of these locations, it will be stored in the baggage compartment under the bus at no additional cost. When booking your travel, we encourage you to tell us if your mobility aid exceeds 50 pounds so that we can provide a ramp to load the device.

Traveling with a Personal Care Attendant:

If you are unable to attend to your own personal needs and/or require assistance that Hampton Jitney employees can not provide, then we encourage you to consider traveling with a personal care attendant. Normal fares will prevail for each passenger. On our scheduled service, the driver will hold adjacent seats to make sure that you sit together. Please give us advance notice if possible.

Drivers and Hosts do not provide assistance with eating, toileting or medical care.

Rest Stops:

When the bus stops at designated intermediate, rest, or meal stops on the route, you may request assistance off and on the bus or other assistance such as retrieval of mobility aids.

Medical Oxygen:

Medical oxygen tanks are permitted on the bus with a maximum of 4 canisters per passenger as follows: 2 canisters aboard the bus for your use and 2 canisters stowed in the baggage compartment. The maximum dimensions of any single canister cannot exceed 4.5 inches in diameter and 26 inches in height. All oxygen canisters not in use must have safety caps on the valves and must be boxed if carried as cargo. Passengers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while en route.

Passengers are welcome to travel with Portable Oxygen Concentrators but are responsible for ensuring that they have enough battery power to complete their travel. When booking your travel, please inquire if the coach will have electrical outlets. A backup supply of battery power is highly recommended in all cases..

The maximum limit on medical oxygen canisters carried as cargo is 99 pounds. As we may not exceed this federal regulatory limit, passengers bringing oxygen containers will be accommodated on a first come, first serve basis.

Medicine:

All medicine should be in your carry-on luggage. Do not put it in your luggage under the bus.

Service Animals:

Service animals are welcome to travel with the passenger with a disability as long as the animal does not occupy a seat or obstruct the aisle. Service animals must always be well-behaved and under the control of their owners or handlers, such as on a leash or in a carrier. Service animal fraud is a CRIME. In NYS, falsely identifying an animal as a service animal is punishable by jail time and fines. Under the ADA, emotional support animals are NOT considered service animals. Hampton Jitney reserves the right to refuse travel to any animal which poses a direct threat to other customers or our employees.

Customer Complaints:

Hampton Jitney is committed to protecting your rights. If you feel that your rights as a person with a disability under the Americans with Disabilities Act (ADA) were violated and you would like to file a complaint, please send a written statement to the address below.

Please include a detailed description of the incident, including the bus number, date, time and location, as well as the names(s) and/or description(s) of any Hampton Jitney personnel you believe did not provide you appropriate assistance. You may also provide the written statement and accompanying information by email at [email protected].