Coronavirus/COVID-19 Terms and Conditions

Passengers boarding Hampton Jitney, Inc. vehicles or entering Hampton Jitney, Inc. facilities are required to meet, acknowledge and agree to the following Coronavirus/COVID-19 Terms and Conditions to travel:

• I am not experiencing any symptom of illness such as cough, shortness of breath or difficulty breathing, fever, chills, repeated shaking with chills, muscle pain, headache, sore throat, or new loss of taste or smell.
• I have not traveled to a highly impacted area within the United States of America in the last 14 days.
• I do not believe I have been exposed to someone with a suspected and/or confirmed case of the Coronavirus/COVID-19.
• I have not been diagnosed with Coronavirus/Covid-19 and not yet cleared as non-contagious by state or local public health authorities.
• I am following all CDC recommended guidelines as much as possible and limiting my exposure to the Coronavirus/COVID-19.
• I acknowledge the contagious nature of the Coronavirus/COVID-19 and that the CDC and many other public health authorities still recommend practicing social distancing.
• I further acknowledge that Hampton Jitney, Inc. has put in place preventative measures to reduce the spread of the Coronavirus/COVID-19.
• I further acknowledge that Hampton Jitney, Inc. cannot guarantee that I will not become infected with the Coronavirus/Covid-19.    I understand that the risk of becoming exposed to and/or infected by the Coronavirus/COVID-19 may result from the actions, omissions, or negligence of myself and others, including, but not limited to, vehicle staff and company employees or vendors.
• I voluntarily seek services provided by Hampton Jitney, Inc. and acknowledge that I am increasing my risk to exposure to the Coronavirus/COVID-19. I acknowledge that I must comply with all advised procedures to reduce the spread while utilizing any of Hampton Jitney’s services or facilities.

By purchasing a ticket and/or boarding a Hampton Jitney, Inc. vehicle, you are agreeing to the Coronavirus/COVID-19 Terms and Conditions of Hampton Jitney, Inc and knowingly accept the risks outlined within.

ALWAYS USE THE OVERHEAD HAND RAILS WHEN MOVING AROUND THE VEHICLE FOR ANY REASON.   For your own safety and to avoid possible personal injury, please remain in your seat while the motorcoach is in operation.    Road and traffic conditions may require quick stops which can result in a fall, especially when walking to or from the wash room.   Passengers are urged to remain seated to avoid potential injury. For your safety all our motorcoaches have video surveillance onboard.

Lost and Found:  

We will do our best to help you find any lost items. Please contact us about misplaced items as soon as possible. We will do everything we can to help you reclaim your property. Please make an effort to retrieve your items immediately. Unclaimed items are maintained for up to two weeks after which time they are disposed of. We accept no responsibility for unclaimed items or items not retrieved within 7 days of notification.

Reservations:  

Arrival times may vary due to traffic conditions.

Reservation revisions or cancellations are not accepted via email request. Please log into your account to make, change or cancel your reservations.

Prepaid Online Reservations:  

Discounted online fares almost always apply.   Full payment is due at the time of booking.   Credit Card information is required to prepay or reserve a seat on any Hampton Jitney or Hampton Ambassador trip.   Your credit card will be charged the indicated Prepaid one-way fare at the time of booking for each prepaid seat reserved.   Changes, when allowed, must be completed online through this web site in order to maintain prepaid discounted fares.   Late change and late cancel fees are charged on all reservations canceled within six(6) hours of your scheduled departure time.   No refunds will be issued for failure to board the bus at the designated stop or time.   Please be aware that some trip reservations are final and cannot be canceled or changed.   These trips are clearly identified.

Call Center Prepaid Reservations:   

Same terms & conditions as pre-paid online reservations, with the exception of discounted fares.   Changes, when allowed, may be made online or over the phone by contacting our call center.   Call center agents are available 7 days a week, 6am to 10pm.

Pay On Board Reservations:  

Full payment will be due on board the motorcoach via credit card, cash, prepaid ticket, or Value Pack Ticket.   Credit Card information is required to reserve a seat on any Hampton Jitney or Hampton Ambassador trip.   Please note that pay on board fares are generally higher than prepaid fares; sorry, no adjustments can be made.   Late change and late cancel fees are charged on all reservations canceled within six(6) hours of your scheduled departure time.   Failure to board the coach at the designated time will result in a full fare charge.

Changes and Cancellations:   *Same-date changes, please see below.

Cancelable reservations may be canceled or changed online at any time prior to six(6) hours before the scheduled departure.   Full refunds will be made for prepaid reservations canceled prior to six(6) hours before trip departure.   Cancellation or change fees are not charged on reservations canceled or changed prior to six(6) hours before trip departure.   Reservations canceled or changed within six(6) hours of your scheduled departure time will incur a late cancellation/change fee.   A $10 late cancellation/change fee will be charged per Hampton Jitney reservation.   A $20 late cancellation/change fee will be charged per Hampton Ambassador reservation.   Any charges or credits will be applied to the credit card originally used to prepay or hold the reservation.   Failure to cancel or change a reservation will result in a no-show fee in the full amount of the original charge or anticipated fare.   No credit will be issued for no-shows.   Reservations may be changed to an earlier trip at any time prior to departure with no penalty or late fee.

Farmingville Commuter Pass

• Valid for 28 days from the date of purchase. The date of purchase is day 1.
• Customer may renew at any time, but cannot renew more than 28 days out
• Only valid for trips to/from Farmingville
• Trips can be booked up to 7 days in advance
• Passes may only be used 2x (twice) daily, once in either direction
  • Passengers must move their reservation if you feel you will miss your initial trip in the same direction
  • If you miss your reservation without cancelling it prior to departure you will be charged the full fare of that reservation of a non-pass holder
• There is no penalty for moving same day reservations if prior to departure
• Reservations can not be booked on a date past your pass’s expiration date
• You can book a reservation on a future pass as long as it is no more than 7 days out
• You will be required to keep a valid credit card on your account at all times

*Reservation changes made in advance of departure time for same-date travel will not incur any change fees.

Please note that we do not store any credit card information on our servers, it is securely stored with our credit card processor.    Credit cards may be deleted from the our processor's account at anytime after your travel is complete by using the My Credit Card link in Control Panel after you login to your account online.

Your use of this web site signifies your agreement with this policy and your acceptance of our terms previously outlined or as otherwise indicated in this policy statement.   Hampton Jitney may change this policy at any time.  Posting of the changes here constitutes your receipt and notification of those changes.  

---

Contact Us:

Hampton Jitney, Inc.
253 Edwards Avenue
Calverton, NY 11933

From Eastern Long Island - (631) 283-4600
From New York City - (212) 362-8400

Hampton Jitney is not responsible for lost tickets and personal property.

Reservations are required to guarantee a seat:

• Reserved passengers must be at the stop at least 7 minutes before departure time in order to hold their reservation.
• Arrival times are estimates and can vary due to weather, traffic conditions, road conditions and day of week.
• No credit will be issued for no-shows.
• We are not responsible for delays or cancellations due to causes beyond our control.

Luggage and Freight:

• Luggage must be checked (except carry-on).
• $250.00 maximum luggage liability.
• Hampton Jitney is not responsible for lost tickets, unchecked items, carry on items and personal property.
• Packages, freight and other items not accompanied by a passenger are subject to a $100.00 maximum liability.
• HJ will not knowingly accept or transport any luggage or freight item with a value in excess of $1,000.00.
• HJ is not responsible for unchecked luggage and freight.
• Please tag all luggage and freight with name, address and phone number.
• HJ reserves the right to inspect the contents of luggage and packages.

Wi-fi Service:

Hampton Jitney provides free wi-fi services onboard our coaches.   Due to the nature of these services, no guarantee is made as to the availability or quality of service and service may not be available or may be limited.

Email Marketing:

• On occasion Hampton Jitney sends emails to customers who have used our services.
• These emails may include new schedules, discount offers, valuable information regarding changes or interruptions in service or other marketing or promotional campaigns.
• Hampton Jitney never shares any personal information with any other entity.
• If you do not wish to receive promotional emails from Hampton Jitney, please click the unsubscribe button at the bottom of your first email. You will be removed from our contact list immediately. Please accept our apology for any inconvenience. If you wish to continue receiving emails of this type, please add our address to your email whitelist. Thank you.